Is a paper packaging manufacturing company with an export vision. The quality products are not enough. You need to meet strict standards and requirements from customers. So what are the requirements? What prerequisites do you need to avoid in production?
Not understanding customer needs
This is considered the first mistake that most new paper packaging companies often make. You need to work closely with the client to understand their desires and provide advice.
With the number of packaging companies available today, with a single inattention, customers may judge you for not investing enough time in them and turn away from choosing a competitor. Therefore, quality products are natural. But as a salesperson, you need to advise how good and optimal your paper packaging is, rather than mere words.
Make an appointment with the customer so that you can chat and understand what they expect from the paper packaging product. Next, send ready-made paper packaging samples so that customers can hold them with their hands and see the colors and printing patterns with their own eyes. From there, they can trust and the following stages of work will be much easier.
>>> Significance of manufacturing paper packaging in business revenue
The paper supply is not clear
The pulp material for papermaking is equally important because it directly affects the user. If the paper supply is unclear, it can make customers doubt the quality of the product.
In particular, with paper packaging directly containing food, clean paper packaging is the first important factor you need to prove to customers in the first transaction. Packaging companies need to meet strict food safety standards such as FSSS 22000, BRC…
>>> Experience in determining the moisture of the carton packaging
No output quality check
The next mistake that makes many units lose points with customers is the omission of checking the output quality of paper packaging products. Do not be subjective, because in the production process of anything, there will be defective products.
For large enterprises, the output quality control team is always strong. They will be the ones to monitor and censor the final paper packaging product before it is delivered to the shipping unit. The quality management team at a reputable paper packaging company will be well-trained and thorough.
Above all, the packaging manufacturer also needs to develop a strict output quality control process. This helps to reduce the risk of wrong goods, promptly resolve customer complaints and optimize the production apparatus.
Do not receive customer feedback
Finally, don’t forget to accept customer feedback as a “gift”. This will definitely be the most expensive thing to help you see the product’s shortcomings to improve better.
With good feedback, you have more PR tools for corporate services. Whatever it is, accept these things with the warmest and most positive attitude. Because old customers can be future customers and bring you many new customers.
>>> Recycled packaging and what you need to know
The customer service department is extremely important at this time when it is responsible for collecting customer comments. Then send these to the production and process improvement department. Thereby creating a process that is perfected and upgraded every day.
In order to qualify for export to countries such as the US, Germany, Japan, etc., strict certifications are required. Khang Thanh-House of Packaging is confident as a paper packaging manufacturer that can meet export needs.
KHANG THANH – HOUSE OF PACKAGING
Tel: 077 8878 222
Email: info@khangthanh.com
